Chapters
Cookie policy
The Luxembourg Chamber of Commerce website uses cookies. Cookies are small text files placed on your devices by the sites that you visit. They are generally used to enable internet sites to run more efficiently and to provide information to site owners.
Cookies are generally stored on your computer’s hard drive. The Luxembourg Chamber of Commerce uses the information collected with cookies to assess the efficiency of its site. The information collected using cookies enables it to identify the most frequently visited parts of its site and any difficulties experienced by users when accessing it. With this information, the Luxembourg Chamber of Commerce can improve the quality of your experience on its site, provide more features and information, and also resolve difficulties with access.
The Luxembourg Chamber of Commerce uses third-party service providers to help it better understand how its site is used and they may place cookies on your computer’s hard drive.
If you want to prevent the use of cookies, you can disable cookies in your browser or on your device. However, disabling cookies may prevent you from using some of the Luxembourg Chamber of Commerce site’s features or its services.
General information
This charter for the use of cookies (the "Charter") applies to any user ("you" or "the User") of the website accessible at the address https://www.cc.lu (the "Site") run by the Luxembourg Chamber of Commerce, constituted as a public establishment, established and having its registered office at L-1615 LUXEMBOURG, 7, rue Alcide de Gasperi (the "Chamber of Commerce" or "we").
The Chamber of Commerce website uses cookies. Below we present how and why we use cookies on the Site, in full transparency.
What are "cookies" and what do they do?
Cookies are small text files placed and/or read by your browser on the hard drive of your terminal (e.g. desktop/laptop computer, smartphone, tablet) and deposited by the websites you visit. They are generally used by websites to ensure their efficient operation, optimise their ergonomics and functionality and to provide information to the publisher (owner) of the Site.
Depending on their purpose, cookies can be grouped into two categories: "essential cookies" and "non-essential cookies". While the former do not require your consent, the latter require your consent before they are placed on your terminal.
Essential cookies include those which:
- record the user's cookie choices;
- are essential for the proper functioning of the website and its functions, or
- allow and facilitate navigation on the site, in particular by memorising the user's preferences (such as language settings or display format) or by avoiding the need to re-enter personal information in a form, thus offering the user an improved and personalised experience.
Non-essential cookies include those which:
- collect data about the user's behaviour on the site;
- measure the statistical audience of the site (analytical cookies); or
- enable the installation of social network plugins on the Site.
A further distinction can be made, depending on the owner of the cookies, between "internal cookies" or "own cookies", created by the website you are visiting, and "external cookies" or "third party cookies", created by external services used by the website you are visiting. In the present case, internal cookies are placed by us, the owner of the "cc.lu" domain name, and third-party cookies are placed on our domain by our trusted partners, such as partner social networks (e.g. cookies and other tracers placed on your terminal when you share content on the site with third parties or on social networks using the buttons provided for this purpose) or advertising partners.
Finally, internal or third-party cookies are either "session cookies", which expire as soon as you close your browser, or "persistent cookies", which are not automatically deleted when you leave your browser, and therefore remain stored on your terminal for a certain period after the end of the session. For more details on how long we keep the persistent cookies we use, please see the list below under the section "What cookies we use and for what purpose", listing the characteristics of all the cookies used on the site.
What cookies do we use and for what purposes?
We use both session cookies and persistent cookies on our Site. These two categories of cookies are deposited by the site in the place provided for this purpose on the User's terminal. They contain, in particular, the name of the server that created it, a name and a value as well as an expiry date. They may contain a unique identifier that allows the site to recognise the User's terminal on each visit.
Each cookie therefore has different characteristics (responsible - cc for internal cookies or other for external cookies - name, purpose, expiry date) which are detailed in the list below.
Third party cookies
The Luxembourg Chamber of Commerce has recourse to third-party service providers, in particular to help it better understand the use of the Site and improve its services, which may place cookies on the hard disk of your terminal. For example, the Site includes content hosted outside the www.cc.lu domain by third-party service providers (such as the newsletter registration form, content sharing buttons on social networks or videos from other platforms such as YouTube and Vimeo), which cannot function without the deposit of third-party cookies
For example, information about your use of the Site may be shared with our social media, advertising and analytics partners, who may combine this with other information you have provided to them or that they have collected through your use of their services.
Please note that the services provided by these third-party providers are beyond the control of the Chamber of Commerce, and that we are not responsible for the use made by these providers of the information collected when you use their services (e.g. when you click on the buttons allowing you to share content of the Site on social networks). To find out more about how these partners may use your personal data, please consult their privacy policy and their cookies charter.
Analysis
In order to adapt the Site to the needs of visitors and to be able to keep it up to date, we keep track of the pages and links of the Site visited, as well as the countries associated with the IP addresses of visitors to the Site in order to establish statistics.
We also analyse log data from time to time to ensure the security and proper functioning of the Site.
Log data is kept for a maximum of six months from the date of collection.
Cookies also allow us to carry out this analysis, these are "analysis cookies" or "statistical cookies" which are limited to recording your activity on the Site and are only used in order to improve the offering of the Site (details concerning these cookies can be found above in the section "What cookies do we use and for what purposes?).
What are your rights?
When you first visit the Site, a cookie banner is displayed to allow you to read the Charter and to choose whether or not to accept or refuse ‑ in whole or in part ‑ the use of internal and external cookies by our Site as detailed above.
You can modify or withdraw your consent to the use of cookies at any time via the cookies banner (accessible by clicking on the floating icon at the bottom left of each page of the Site), or by configuring your browser settings to refuse cookies.
You can also disable cookies at any time from your browser settings. If you wish to delete the cookies stored on your terminal and set your browser to refuse them, you can do so via the preferences of your internet browser.
These browser options relating to cookies are usually found in the "Options", "Tools" or "Preferences" menus of the browser you are using to access the Site.
However, depending on the different browsers in use, different ways may be used to disable cookies. To find out more you can follow the links listed below:
Please note that if you refuse, from your browser, the saving of cookies on your terminal, you will still be able to browse the Site. However, certain features of the Site may be severely limited or disabled altogether as a result.
In addition to the rights described in this charter, you have the rights described in the Site's Personal Data Protection Policy.
If you have any further questions about the Chamber of Commerce's use of cookies, please do not hesitate to contact our Data Protection Officer by e-mail (dpo@cc.lu) or by post (For the attention of the Data Protection Officer, Chambre de Commerce de Luxembourg, 7, rue Alcide de Gasperi, L-1615 Luxembourg).